SERVICE CENTER
VIP
Passion and innovation.

Having set out in 1957 as an ordinary cycle shop, Tacx has expanded to 54 countries around the world and has become an innovative business with a great passion for cycling. Tacx has established itself the most technologically advanced company thanks to its virtual reality training products and software. Tacx also develops ergotrainers, cycletrainers, and a host of accessories and films to accompany pros, amateurs and recreational cyclists in their quests to become better riders.

Service Center

Tacx strives for the highest quality standards. Nevertheless, if you experience problems, please let us know as soon as possible. The following guarantee stipulations shall apply without prejudice to the applicable provisions of our general terms and conditions. Tacx products carry a two-year guarantee from the date of purchase on production and material defects. Save the sales receipt. This is also your proof of guarantee! The guarantee only applies to the original owner of the product with a proof of purchase.

Guarantee

  • Does not cover normal wear and tear.
  • Only applies when products are used for their intended purposes.
  • Does not cover improper use, repairs or dismantling by anyone other than Tacx.
  • Shall not apply in cases of damage due to accidents or neglect.
  • Does not cover damage to the electrical components, including the print plates and the like, due to the effect of moisture (perspiration moisture, condensation or otherwise).
  • Does not cover damage caused during shipment/transport of the product.

Guarantee Procedure

  • Send the defective products with the sales receipt and completed service form to the Tacx Service Centre. The guarantee application can only be processed if proof of purchase and a completed service form have been received.
  • In principle, if the product is covered by the guarantee, it will be repaired or replaced free of charge within 30 days.
  • The cost of shipping to the Tacx dealer or Tacx Service Centre is for the account of the purchaser. Other costs will be paid by Tacx.
  • The determination of whether a product is covered by the guarantee shall be made exclusively by Tacx.

Liability

  • Tacx reserves the right to modify, improve or to replace products sent in for repair with similar or equivalent products, without advance notification.
  • However, Tacx shall be under no obligation to improve the product or to add new elements.
  • Tacx shall be authorised to replace defective parts by similar parts of equivalent quality, without prejudicing Tacx’s right in certain cases to offer monetary compensation for the value of the product submitted.
  • Tacx shall never be liable for damage, including consequential damage, stemming from or relating to the use of its products.

Return Shipments

  • When you return your Tacx product for repair, pack the defective product carefully, using suitable packing. If your Tacx Ergo or Virtual Reality Trainer is defective, be sure and send the computer, brake unit and cable kit. It is not necessary to send the trainer’s frame.
  • Make sure you write your name, address and telephone number clearly on the packing.
  • Fill in the service form completely and clearly and include a copy of the purchase invoice to avoid problems or delays with the guarantee.
  • Send the package postage-paid (insured, if desired) to the Tacx Service Centre. The Tacx guarantee does not cover damage during transport.