BionX covers after-sales service directly, as well as any questions inherent to the warranties for their products. Please contact BionX to know the steps involved in submitting a claim and to get your dealer-exclusive BionX Bike Interface software licence.
455 Magna Drive, Aurora, Ontario L4G 7A9, Canada | 866-620-1109
All components are covered against manufacturing defects for a period of three years from the date of purchase with optional online product registration when purchased as a complete system. Warranties are limited to the replacement and/or repair of parts and/or products determined to be defective by BionX at its sole discretion.
BionX system warranty
A record of your main system components will be kept on file when the system is activated upon purchase from an authorized BionX dealer. The standard BionX system warranty is two years, with an optional 3rd year with registration either by the dealer or directly by the customer by email.
BionX parts warranty
In order for the warranty to be valid, an original proof of purchase indicating the customer’s name and the date of purchase must be provided. Replacement parts are eligible for the standard two-year warranty.
Tampering with or altering a BionX system will void the product warranty.