NEW ACCOUNT

The Hawley Company, Inc. is a wholesale distributor of bicycle parts & accessories selling primarily to retail bicycle and sporting goods businesses only. We do not sell to the general public. The Hawley Company reserves the right to sell or not to sell to any business. In order to become a customer, you must print out our application then fax it to us at 1.800.822.1985. The business application is saved in a .pdf file format, so you must have Acrobat Reader to view the file. We MUST have the original with signature. To qualify as a wholesale customer, we require the following:

Account Terms

Open Account terms are normally Net 30 days. Initial account terms are credit card or ACH Draft. We accept MasterCard, VISA, and American Express. Accounts will be considered for open account terms after a completed and signed Hawley Business Account Application has been received and processed by our Credit Department. All decisions with respect to credit approval, terms, continuation, revision, or termination of accounts are at the sole discretion of Hawley. Seasonal terms may be offered under certain restrictions to those businesses who qualify. Any account that becomes past due will incur a late payment charge at the maximum rate allowed by law, but not to exceed 2% per month on the outstanding balance. A $30 service charge, plus any additional charges from any banking institution, will be due for each presentation of an NSF check. The account will be changed to pre-pay for future orders. Discounts and Freight Credit Allowance (FCA) are not allowed on accounts that are past due or have any outstanding NSF checks.

Requirements to Maintain a Hawley Account

In order to maintain an active account, the following actions are necessary:

Account must show dedication to the retail bicycle industry.
Account must maintain timely payment of invoices.
Account must be respectful and courteous to Hawley staff.
Account must maintain ethical business practices
Account must comply with all policies set forth by Hawley

Hawley reserves the right to sell or not to sell to any business as well as the right to close any active account as we deem necessary.

Placing Orders

Orders may be placed by phone at 1.800.822.1980 Monday and Tuesday between 9:00AM and 7:00PM, Wednesday and Thursday between the hours of 9:00AM and 6:00PM EST, and on Friday 9:00AM and 4:00PM. Or via our toll free Fax line at 1.800.822.1985 or via our website, www.hawleyusa.com, 24 hours per day, 7 days a week. When placing your orders by FAX, please be sure to provide a contact name and phone, FAX, or e-mail address. PLEASE ORDER BY PART NUMBER and include a brief description. Using part numbers prevents misunderstandings and mistakes. We reserve the right to substitute items of similar description, quality, and price for out of stock or discontinued items.

Orders Under $50:

If your order is less than $50.00 an additional handling fee of $5.00 will be applied.

Shipping

Most orders are shipped via UPS, FEDEX Ground, or common carrier. Hawley selects the method of shipment on all orders unless otherwise specified. UPS shipments are shipped same day if phoned in or placed online before 3:00 PM Eastern Time Monday & Tuesday and before 4:00 PM on Wednesday - Friday. Faxed and Emailed orders need to be received one hour before the above telephone deadlines for same day shipping. Orders that request FEDEX Ground need to be received by 2:00 PM for same day shipping. Orders requiring credit department approval are not guaranteed same day shipping.

We offer freight credit allowance (FCA) on ground shippable orders greater than $600 with the FCA limited to the actual freight cost or 8% of the order total, whichever is less. In addition, we offer other special freight credit allowance programs that provide UPS 2nd Day Air shipments to the West Coast, Hawaii, Alaska and Puerto Rico. FCA is NOT GIVEN on drop shipments or special volume pricing programs such as Catalyst Super Sale orders. For full details on our freight programs and terms, please check with any of our customer service representatives.

Click to Enlarge